Privacy Policy
Blue Cruise Turkey Tours Last Updated: 09.10.2026
1. Introduction Blue Cruise Turkey Tours are brands operated by Farout Tourism Co. Ltd. - Soh Travel Agency, based in Turkey. Throughout this Privacy Policy, these brands and their associated services are referred to as "Farout," "we," "us," or "our." We respect the privacy of our customers, website visitors, and anyone who contacts us about our travel services. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our websites, contact us, request information, make a reservation, or use our services. We process personal information in accordance with applicable data protection laws, including Turkey's Personal Data Protection Law No. 6698 (KVKK) and, where applicable, the European Union General Data Protection Regulation (GDPR). By using our services, you acknowledge that you have been informed of the data processing practices described in this policy. Where consent is required by law, we will request it separately.
2. Data Controller and Contact Information Company: Farout Tourism Co. Ltd. - Soh Travel Agency Country:Turkey Registered Address:SEY KONUTLARI, Türkmen, Turgut Özal Blv. NO:95/5, 09400 Kuşadası/Aydın Email:Cruises@farouttturkey.com Phone:+90 545 149 33 85 For questions about your personal information or requests concerning your data protection rights, please get in touch with us using the details above. 3. Personal Information We Collect The information we collect depends on how you interact with us and which services you request. 3.1. Personal and Contact Information We may collect: - Full name - Email address - Telephone number - Country of residence and nationality - Postal and billing address - Passport or identification details, when required - Date of birth or age 3.2. Booking and Travel Information When you request or book a Blue Cruise, yacht charter, tour, transfer, or other travel service, we may collect: - Selected tours and travel services - Booking and travel dates - Number of passengers - Cabin and accommodation preferences - Transfer and transportation requirements - Booking history - Customer communications - Special requests and service preferences For tours with age restrictions, we may request your age or date of birth to confirm eligibility. 3.3. Health Information and Special Requirements You may voluntarily provide information about dietary restrictions, food allergies, mobility requirements, or other needs relevant to your trip. Certain information, particularly medical or health-related details, may be considered sensitive personal data. We process this information only when necessary and when an appropriate legal basis exists under applicable law. You are not required to provide health information that is unrelated to the services you request. 3.4. Payment and Billing Information When you make a booking or payment, we may process: - Payment amount and currency - Transaction date - Booking or transaction reference - Payment status - Payment method - Billing and invoicing information - Payment confirmation details Payments may be processed through authorised banks or third-party payment service providers. Whether payment card details are handled or stored directly by Farout depends on the payment system used. Third-party payment providers may process your payment information according to their own privacy and security policies. 3.5. Website and Technical Information When you visit our websites, certain information may be collected automatically, including: - IP address - Browser type and version - Device and operating system information - Pages visited - Date and time of visits - Referring websites - Cookie identifiers - Website performance and usage information Further information about cookies and similar tracking technologies is provided in our separate Cookie Policy. 4. How We Use Your Information We may use personal information for the following purposes: **Booking Management:** To receive, process, confirm, and manage reservations for Blue Cruises, yacht charters, tours, transfers, and other travel services. **Service Delivery:** To organise and provide booked services, coordinate arrangements, and communicate with relevant service providers. **Customer Communication:** To send booking confirmations, departure instructions, meeting points, transfer details, itinerary updates, and other important travel information. **Payments and Accounting:** To process transactions, issue invoices, maintain financial records, and comply with accounting obligations. **Customer Support:** To answer enquiries, respond to complaints, and assist customers before, during, and after their trips. **Legal Compliance:** To meet applicable tax, tourism, security, and other legal requirements. **Website Security:** To protect our systems against unauthorised access, fraud, misuse, and technical threats. **Service Improvement:** To evaluate website performance and improve our services. **Marketing:** To send travel news, special offers, discounts, and promotions when we have an appropriate legal basis or have obtained the consent required by law. We do not use personal information for purposes incompatible with those for which it was originally collected unless permitted by applicable law. 5. Legal Bases for Processing Personal Data Depending on the activity and applicable legislation, we may process your personal information on the following legal bases: **Performance of a Contract:** Processing necessary to manage reservations and provide the travel services you have requested. **Legal Obligations:** Processing required for accounting, taxation, invoicing, and other regulatory responsibilities. **Legitimate Interests:** Processing necessary for website security, fraud prevention, and service improvement, where permitted and where your rights do not override those interests. **Consent:** Processing based on your consent where required, such as certain marketing activities, non-essential cookies, or particular categories of sensitive information. **Legal Claims:** Processing necessary to establish, exercise, or defend legal rights. The appropriate legal basis is determined separately for each processing activity.
6. Sharing Personal Information Farout does not sell customers' personal information to third parties. However, we may share relevant information with trusted partners and service providers when necessary to deliver booked services. These may include: - Gulet and yacht operators
- Tour operators
- Accommodation providers
- Transfer and transportation companies
- Professional tour guides
- Booking and reservation system providers
- Banks and payment service providers
- Accounting and financial service providers
- Website hosting and technology providers
- Government authorities when legally required Only information reasonably necessary for the relevant service will be shared. For example, when you book a Blue Cruise, passenger details and travel information may be provided to the gulet operator responsible for delivering your cruise. Some service providers may act as independent data controllers for information they receive. 7. International Data Transfer Farout serves customers from different countries and may use technology, communication, booking, or payment service providers located outside Turkey As a result, certain personal information may be processed or transferred internationally. Where international data transfers take place, we will apply the legal requirements and safeguards required by the KVKK and, where applicable, the GDPR. These safeguards may include recognised adequacy decisions, standard contractual clauses, or other legally permitted transfer mechanisms, as appropriate. 8. Data Security We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse. Depending on the systems involved, these measures may include: - Secure HTTPS/TLS connections - Restricted access to personal information - Password and account security controls - Regular security updates - Secure data storage and backups - Measures to prevent unauthorised access - Monitoring and management of security incidents Although no internet-based system can guarantee absolute security, we take reasonable steps to reduce risks and protect the information entrusted to us. If a personal data breach occurs, we will fulfil any applicable legal reporting and notification obligations. 9. Cookies and Tracking Technologies Our websites may use cookies and similar technologies to operate essential website functions, remember user preferences, analyse website traffic, and support advertising where permitted. Non-essential cookies will be used only when an appropriate legal basis exists and, where required, after obtaining your consent. You can find more information about the types of cookies we use and how to manage them in our separate Cookie Policy. 10. Email Communications and Marketing We may send information about Blue Cruises, yacht charters, travel packages, promotional offers, and other services where permitted by law. Marketing communications are sent only when we have an appropriate legal basis, including consent where required. You may unsubscribe from promotional emails using the unsubscribe option provided or by contacting us directly. Unsubscribing from marketing communications does not prevent us from sending essential messages relating to an existing booking, such as payment confirmations, transfer arrangements, or departure updates. 11. Data Retention We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations. Retention periods depend on factors including: - The duration of the customer relationship - Booking and service requirements - Accounting and taxation obligations - Applicable legal retention periods - The need to establish or defend legal claims - The original purpose of processing
When personal information is no longer required and there is no legal obligation to retain it, we will delete, destroy, or anonymise it in accordance with applicable law. 12. Your Data Protection Rights Depending on your location and applicable legislation, you may have the right to: - Find out whether your personal data is being processed - Request information about the personal data we hold - Learn why your information is processed - Find out which third parties have received your information - Request correction of inaccurate or incomplete information - Request deletion or destruction of personal information where legally permitted - Request notification of certain corrections or deletions to relevant third parties - Object to certain automated decisions - Seek compensation where unlawful processing causes damage Where the GDPR applies, you may also have additional rights, including data portability, restriction of processing, objection to certain processing activities, and the right to lodge a complaint with a competent supervisory authority. To exercise your rights, please contact us using the details provided in this Privacy Policy. We will review and respond to requests within the time limits required by applicable law. 13. Children's Information and Age-Restricted Tours Blue Cruise Turkey Tours offers travel services for different age groups. Certain programmes, including Sail Turkey, are specifically designed for travellers aged 18–39. We may request age-related information to verify eligibility for these programmes. Where personal information relating to children is processed, we follow applicable legal requirements, including parental or legal guardian authorisation when necessary. We aim to avoid collecting information that is not reasonably required for the requested service.
14. Third-Party Websites Our websites may contain links to websites operated by independent businesses, tourism providers, social media platforms, or other third parties. These websites may have their own privacy policies and data collection practices. We encourage visitors to review the privacy policies of third-party websites before providing personal information. Farout remains responsible for its own data processing activities in accordance with applicable law. 15. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in legislation, our services, technology, or operational requirements. The updated policy will be published on our website with a revised date. Where required by law, we will provide additional notification or request new consent before implementing relevant changes.
16. Contact Us For questions, concerns, or requests relating to your personal information, please contact: **Company:** Farout Tourism Co. Ltd. - Soh Travel Agency
**Address:** SEY KONUTLARI, Türkmen, Turgut Özal Blv. NO:95/5, 09400 Kuşadası/Aydın **Email:** cruises@faroutturkey.com **Phone:** +90 545 149 33 85 We will review your enquiry and respond in accordance with applicable data protection laws.